The evidence chain should begin with the order and price agreement. Add the CMR consignment note, acceptance, every handover, condition records, reservations, tracking data and delivery. For damage, secure photographs, packaging condition, seals, quantities and the first damage notice promptly.
The recourse file must also show which customer claim the forwarding agent satisfied. The payment record, judgment or binding settlement belongs in the file together with communication with the customer. Payment without an assignment to damage, shipment and legal basis makes the later calculation difficult.
With several carriers, prepare a route overview. For every leg, record the carrier taking over, place and time of handover, condition of goods and share of the carriage charge. The cargo damage documentation checklist supports this collection.